Proposal for evaluation of pharmaceutical services in a community hospital, as a teaching methodological strategy
DOI:
https://doi.org/10.56116/cms.v62.n1.2022.2Keywords:
Pharmaceutical services, patient satisfaction, evaluation, quality of careAbstract
Introduction: this work is part of the Healthcare Pharmacy subject, corresponding to the seventh semester of the professional training cycle inf the Chemistry and Pharmacy Career. The general objec-tive was to describe the use of a pedagogical tool based on learning methodology plus services (L+S) in undergraduate students of the Chemistry and Pharmacy career, with respect to the assessment of the pharmaceutical services received, in a Lanco hospital.
Materials and Method: this project begins with the presentation of a video of the community partner, a pharmacist from the Lanco Hospital, in which he describes the need that his establishment presented. For the deve-lopment of the work, the course of twenty stu-dents was divided into groups and in the first sta-ge, each group carried out a bibliographic search of articles related to national and international experiences on evaluation of pharmaceutical services. In the second stage, the groups agreed on which pharmaceutical services would be con-sidered for the development of the project and which methodology would be used to implement this evaluation. To evaluate the application of this methodology of learning plus service (A + S), an assessment scale was applied to the entire course in which each criterion was assigned the defini-tion of achievement that each student obtained according to the development of their project.
Results: In the evaluation of learning results, the course obtained an average of 26/28 points, in generic competence 3.8 / 4 points, reflection 5.7 / 8 points and service 10.5 / 12 points. For both assessment criteria, course performance reached an Outstanding (Aramburuzabala, 2014) and Proficient (Márquez-Peiró, 2008) level of achieve-ment. The applied reflection survey showed a positive assessment in more than 75% of the students of the course.
Discussion: finally, the results were according to plan, where both groups satisfactorily achieved the proposed learning out-comes, in relation to the needs of the community partner and showed, through the reflection sta-ge, the positive assessment of the activity by the students.
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